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Bitrue
80
Bitrue is a global crypto exchange offering spot trading, staking, and lending services, with a focus on user rewards and support for a wide range of digital assets.
Type
Spot + Perps
Trading Pairs
200+
Leverage
Up to 50x
Signup Offer
Up to 2,018 USDT
Pros and Cons
Very Large Asset Selection
Competitive Trading Fees
Strong Earn Ecosystem (Power Piggy & Staking)
Wide Range of Features
Cons
Weak Regulatory Oversight
Not Available in Key Regions (e.g., U.S.)
Past Security Concerns
Mixed User Feedback & Support Limitations
Overview
Bitrue is a cryptocurrency exchange known for its strong focus on altcoin trading, yield products, and community-driven features. Founded in 2018, Bitrue has positioned itself as a platform catering to retail users seeking access to emerging tokens as well as passive income opportunities within the digital asset ecosystem.
The platform offers spot trading for a wide range of cryptocurrencies, along with derivatives, staking, lending, and various “Power Piggy” savings products that allow users to earn yield on their holdings. Bitrue also supports copy trading and promotional investment products, with an interface designed to be relatively accessible for beginners while still offering enough functionality for more active users.
A key differentiator for Bitrue is its emphasis on yield generation and altcoin accessibility. The exchange frequently lists niche and emerging assets, making it attractive to users looking for early exposure to new projects. However, its regulatory footprint and transparency vary across jurisdictions, and its broad asset strategy can introduce higher risk compared to more conservative exchanges.
Overall, Bitrue is best described as a retail-oriented, yield-focused exchange that blends trading with passive income features. It is particularly well suited for users interested in altcoins and earning opportunities, while more advanced traders or risk-averse users may prefer platforms with deeper liquidity and stronger regulatory alignment.
Pros and Cons
Very Large Asset Selection
Bitrue supports 700+ cryptocurrencies and 1,000+ trading pairs, making it one of the better platforms for altcoin diversity.
Competitive Trading Fees
Trading fees are generally below industry average (≈0.09%–0.06%), with additional discounts available when using the native BTR token.
Strong Earn Ecosystem (Power Piggy & Staking)
Bitrue offers multiple passive income options, including Power Piggy (daily interest), staking, lending, and yield products, making it attractive for earning on idle assets.
Wide Range of Features
The platform includes spot trading, futures, copy trading, loans, and leveraged ETFs, providing a fairly complete trading environment for different user types.
Cons
Weak Regulatory Oversight
Bitrue is not regulated by major financial authorities, which may raise concerns around user protection and transparency.
Not Available in Key Regions (e.g., U.S.)
Due to regulatory restrictions, Bitrue is not accessible in the United States and some other jurisdictions.
Past Security Concerns
While security has improved, the platform has experienced security breaches in the past, which can affect user trust.
Mixed User Feedback & Support Limitations
User reviews highlight issues such as withdrawal delays, trading disruptions, and slow customer support, especially during high-stress situations.
Scoring System
Each centralized crypto exchange is evaluated on a 100-point scale using a weighted framework that reflects real-world usability, security, and service reliability. Scores are based on the following categories:
- Security & Compliance (25 points) – Measures platform security practices, regulatory compliance, insurance coverage, history of breaches, and adherence to KYC/AML standards.
- Liquidity & Market Depth (20 points) – Evaluates trading volume, order book depth, slippage, and the ability to execute large trades efficiently across spot and derivatives markets.
- Asset Support & Listings (15 points) – Considers the range of supported cryptocurrencies and tokens, fiat gateways, and access to niche or newly listed assets.
- Trading Features & Tools (15 points) – Assesses the quality of spot, margin, and derivatives trading, staking, lending, advanced charting, and order types.
- User Experience & Interface (10 points) – Reviews onboarding, platform navigation, mobile and desktop app usability, and overall ease of use.
- Customer Support & Reliability (10 points) – Evaluates responsiveness, support channels, dispute resolution, and platform uptime/stability.
- Fees & Value for Money (5 points) – Examines trading fees, withdrawal costs, and competitive pricing relative to available features and services.
Each category contributes a defined portion of the total score. Higher-scoring exchanges demonstrate a strong balance of security, liquidity, usability, and trading features; not just flashy interfaces or a large coin list.
Security and Compliance
20
Security Measures
Bitrue uses a multi-layered security infrastructure designed to protect user funds and accounts:
Cold & Hot Wallet Architecture
The majority of user funds are stored in multi-signature cold wallets, keeping assets offline and protected from remote attacks, while a smaller portion is held in hot wallets for liquidity.Multi-Signature Technology
Transactions from cold storage require multiple approvals from internal parties, reducing single-point-of-failure risks.Account-Level Security Features
Includes:Two-Factor Authentication (2FA)
Withdrawal whitelist and PIN protection
Anti-phishing codes
IP/login monitoring
These are standard protections that help prevent unauthorized access.
24/7 Security Monitoring
A dedicated security team continuously monitors the platform and wallet activity to detect and respond to threats in real time.
Fund Protection Mechanisms
Insurance Fund (XRP & BTR-Based)
Bitrue maintains an insurance fund designed to compensate users in case of security breaches, with publicly verifiable wallet addresses.Compensation for Past Incidents
Following past hacks, the platform stated that affected users were reimbursed, indicating a commitment to user protection.Investor Protection Fund
Additional reserves are maintained to cover potential losses and improve confidence in fund safety.
Security Track Record
This is where Bitrue shows notable weaknesses:
Past Security Breaches
2019 hack: ~$4.2M stolen
2023 hack: ~$23M stolen from hot wallets
These incidents highlight vulnerabilities, even though users were compensated.
Ongoing Improvements
After these events, Bitrue strengthened:Cold storage ratios
Monitoring systems
Internal security protocols
Moderate Security Rating
Independent evaluations place Bitrue at around 5/10 for security and regulation, indicating average industry standing rather than top-tier safety.
Compliance & Regulatory Status
This is the platform’s weakest area:
No Tier-1 Regulation
Bitrue is not regulated by major financial authorities, which reduces oversight and legal protections for users.Offshore Structure
The exchange operates globally (with roots in regions like Singapore/Costa Rica), which can complicate jurisdiction and user protection frameworks.Limited Transparency vs Top Exchanges
While Bitrue has discussed proof-of-reserves and audits, it has not consistently provided the same level of transparency as leading regulated exchanges.Restricted Availability in Some Regions
The platform has withdrawn from certain jurisdictions (e.g., U.S.) due to regulatory pressures, reflecting compliance limitations.
Risk Considerations
Custodial Risk
Users do not control private keys, meaning asset safety depends entirely on the platform.Regulatory Uncertainty
Lack of strong oversight means limited legal recourse in disputes or platform failures.Historical Vulnerabilities
Past hacks show that, while improved, the platform has experienced real security breaches, which should be considered.
Liquidity & Market Depth
17
Liquidity Overview
Moderate Global Trading Volume
Bitrue typically records hundreds of millions of dollars in daily trading volume (~$400M–$500M), placing it in the mid-tier of global exchanges.Concentrated Liquidity on Key Pairs
A large portion of volume is concentrated in a few major markets:BTC/USDT often accounts for ~50%+ of total volume
Strong activity also exists in XRP pairs (a core focus of the platform)
Top-Tier Ranking Metrics (But Not Elite)
Bitrue scores around 8/10 in trust metrics on platforms like CoinGecko, indicating decent liquidity and operational scale, but not at the level of top exchanges.Altcoin Liquidity is Highly Variable
While the platform lists hundreds of tokens, many smaller assets have:Lower trading activity
Wider spreads
Less consistent order flow
Market Depth
Strong Depth on Major Pairs
On high-volume markets like BTC and XRP:Order books show millions of dollars in depth within ±2% price range
Spreads can be as low as ~0.01%, indicating efficient execution
Thin Depth on Smaller Tokens
Many mid- and low-cap assets exhibit:Shallow order books
Limited buy/sell walls near market price
Greater susceptibility to price swings
Dependence on Market Makers
Bitrue actively recruits market makers to maintain liquidity, highlighting that some markets rely on external liquidity provision rather than organic trading activity.
Execution Quality
Good for Retail Trades on Major Assets
Most small-to-medium trades on BTC, ETH, and XRP pairs execute:Quickly
With low slippage
At predictable prices
Higher Slippage Risk on Altcoins
For less liquid pairs:Large orders can move the market significantly
Slippage becomes more noticeable
Execution quality can vary depending on time and activity
Spread Variability
Tight spreads on major pairs
Wider and less stable spreads on niche tokens
Comparative Position
Stronger Than Small Exchanges
Bitrue offers better liquidity than many smaller altcoin-focused platforms, especially on its core markets.Weaker Than Top-Tier Exchanges
Compared to exchanges like Binance or Coinbase:Lower total volume
Less consistent depth
Greater reliance on specific trading pairs
Altcoin Breadth vs Liquidity Trade-Off
Bitrue prioritizes wide asset listings, but this comes at the cost of uneven liquidity across markets.
Asset Support & Listings
14
Breadth of Asset Coverage
Very Large Number of Supported Assets
Bitrue supports 600–700+ cryptocurrencies and over 1,000 trading pairs, placing it among the more expansive exchanges in terms of asset variety.Strong Coverage of Major Cryptocurrencies
The platform includes all key assets such as:Bitcoin (BTC)
Ethereum (ETH)
XRP (a major focus for the platform)
Solana (SOL)
This ensures users have access to both core market assets and long-tail tokens.
Extensive Altcoin and Niche Token Selection
Bitrue is particularly known for listing:Emerging altcoins
DeFi, GameFi, and Web3 tokens
Meme coins and experimental projects
This makes it attractive for traders seeking early exposure to new trends and high-growth opportunities.
Listing Strategy and Philosophy
Growth-Focused Listing Approach
Bitrue prioritizes rapid expansion of its asset catalog, often listing new tokens quickly to capture market interest and user demand.Community-Driven Listings (BTR Voting)
The platform allows users to vote for new listings using its native token (BTR), creating a more community-influenced listing process.Early-Stage Project Support
Many projects are listed early in their lifecycle, sometimes before appearing on larger exchanges, giving users access to high-risk, high-reward opportunities.Structured Listing Process
Projects go through:Application
Internal evaluation
Agreement and launch
Although structured, the process is generally less restrictive than top-tier regulated exchanges.
Strengths of the Listing Model
Excellent for Altcoin Discovery
Users can access a wide range of tokens that are not available on more conservative platforms.Early Access to New Projects
Bitrue often lists tokens early, allowing traders to enter positions before broader market exposure.High Diversity Across Sectors
Assets span multiple sectors, including:DeFi
Layer 1 and Layer 2 blockchains
NFTs and Web3
Real-world asset (RWA) tokens
This provides strong diversification opportunities.
Limitations and Trade-Offs
Inconsistent Asset Quality
A large number of listings increases exposure to:Low-quality or unproven projects
Higher volatility and risk
Liquidity Imbalance
Many smaller tokens suffer from:Low trading volume
Wide spreads
Limited order book depth
Less Regulatory Filtering
Compared to regulated exchanges, Bitrue applies less stringent listing criteria, which may increase risk for users.Overwhelming for Beginners
The sheer number of assets can make it difficult for new users to:Identify quality projects
Navigate the platform effectively
Trading Features & Tools
12
Bitrue offers a broad and versatile set of trading features, combining spot and derivatives trading with passive income products and automation tools. While not as advanced as top-tier exchanges, it provides a well-rounded ecosystem, particularly strong in altcoins and yield generation.
Spot Trading & Order Types
Core feature with 600–700+ cryptocurrencies and 1,000+ trading pairs.
Supports standard order types:
- Market
- Limit
- Stop-limit
Strong emphasis on XRP pairs and altcoin markets
Derivatives & Futures
Offers perpetual futures trading with leverage (up to ~50x–100x depending on pair).
Includes:
- Long/short positions
- Stop-loss and take-profit tools
Designed for short-term and speculative strategies
Liquidity is strongest on major pairs, weaker on niche assets
Leveraged ETFs
Offers leveraged ETF tokens (e.g., 3x long/short exposure)
Key advantages:
- No need to manage margin
- No liquidation risk
Useful for traders seeking leveraged exposure in a simplified format, though still subject to volatility
Staking & Earn Features
One of Bitrue’s strongest areas, with a full Earn ecosystem, including:
- Power Piggy (flexible savings with daily interest payouts)
- Fixed and flexible staking options
- Crypto lending services
Key benefits:
- Passive income generation
- Easy participation with no technical setup
Particularly attractive for long-term holders and yield seekers
Copy Trading
Allows users to automatically copy trades from experienced traders
Includes:
- Performance tracking (ROI, win rate, etc.)
- Leaderboards and rankings
Useful for:
- Beginners entering futures trading
- Users seeking passive exposure to trading strategies
Advanced Charting & Interface
Includes:
- Real-time charts and indicators
- Order books and trade history
- Portfolio tracking tools
Provides enough depth for:
- Technical analysis
- Strategy execution
While functional, it is less refined than top-tier platforms
Institutional & OTC Trading
Users can borrow crypto using existing holdings as collateral
Features:
- Flexible loan terms
- Competitive interest rates
Enables:
- Liquidity without selling assets
- Leveraging positions for trading or investment
Trading Bots & Automation
Bitrue offers built-in automated trading bots, including:
- Grid trading bots
- Strategy-based automation tools
Bots can run continuously to:
- Capture volatility
- Execute repetitive strategies
Reduces the need for constant monitoring and manual execution
Additional Tools & Ecosystem Features
Bitrue includes several supporting features that enhance its ecosystem:
- BTR token utility (fee discounts, voting for listings)
- Launchpad-style events and promotions
- Mobile app for trading and asset management
- API access for automation and external integrations
- Airdrops and reward campaigns for user engagement
User Experience & Interface
8
Interface Design
Feature-Dense Layout
The interface includes charts, order books, leverage settings, Earn products, and multiple trading panels all within the same environment
This makes it powerful but can also feel cluttered and overwhelming, particularly for beginners
Professional Trading View
Integrated charting tools and real-time data provide a fully functional trading experience
Suitable for users who want access to multiple tools without switching platforms
Less Polished UI Compared to Top Exchanges
Design is functional but lacks the refinement and smoothness seen on platforms like Binance or Coinbase
Ease of Use
Moderate Learning Curve
New users may find the platform difficult to navigate initially due to the number of features and menus
More experienced traders will benefit from the depth and flexibility available
Straightforward Core Actions
Basic functions such as:
Depositing funds
Placing trades
Accessing Earn products
are relatively easy once users become familiar with the layout
All-in-One Ecosystem
Users can access trading, staking, lending, and other services within a single interface, reducing the need to switch platforms
Performance and Responsiveness
Generally Smooth Operation
Under normal conditions, the platform provides fast order execution and responsive navigation, especially on major trading pairs
Performance Issues During Volatility
Some users report:
Slower execution speeds
Delayed price updates
during periods of high market activity
Occasional System Friction
Reports of:
Interface lag
Trading interruptions
Inconsistent performance across features
Mobile Experience
Full-Featured Mobile App
Available on both iOS and Android, offering:
Trading
Portfolio management
Earn product access
within a single app
Convenient but Not Always Intuitive
While navigation is generally straightforward, some users find the app:
Less intuitive than competitors
Difficult to navigate for advanced features
Regular Updates
The app is actively maintained with bug fixes and performance improvements
Strengths
Comprehensive Feature Integration
Combines trading, Earn, and advanced tools in one place
Functional for Experienced Users
Traders familiar with crypto platforms can leverage its full feature set effectively
Decent Mobile Support
Enables trading and asset management on the go
Limitations and Pain Points
Cluttered and Overwhelming Interface
Too many features displayed at once can reduce usability for beginners
Inconsistent Performance
Occasional lag and delays during high activity can impact trading
Less Intuitive Navigation
Some workflows (especially for Earn or advanced features) are not immediately clear
Customer Support & Reliability
6
Customer Support Structure
Coinbase provides 24/7 customer support, though the quality and responsiveness can vary depending on the issue and support channel.
Available support options include:
Help center and knowledge base
Email/ticket-based support
Live chat (for eligible users)
Phone support (primarily for account security issues such as unauthorized access)
The help center is extensive and covers most common issues, allowing users to self-resolve basic problems quickly.
Response Times and Support Quality
For simple inquiries, Coinbase support is often relatively fast and efficient, especially when using automated tools or live chat.
However, for more complex issues such as:
Account restrictions
Verification problems
Withdrawal delays
Users frequently report slower response times and longer resolution periods. In some cases, support may take several days to fully resolve an issue.
Additionally, the initial support experience often involves automated responses, which can delay access to human agents for more nuanced problems.
Reliability and Platform Stability
Coinbase is generally considered a reliable and stable exchange, with infrastructure designed to handle large trading volumes and institutional activity.
Key strengths include:
High uptime under normal market conditions
Consistent order execution for major assets
Strong backend infrastructure supporting fiat and crypto transactions
However, during periods of extreme market volatility, Coinbase has historically experienced:
Temporary outages
Slower transaction processing
Delays in order execution
These issues are not unique to Coinbase but have been noted during major market events.
User Feedback and Common Issues
User feedback on Coinbase support is mixed, with both positive and negative experiences reported.
Common concerns include:
Delayed responses for complex cases
Difficulty resolving account-related issues
Limited direct access to human support in early stages
At the same time, some users report smooth and efficient support interactions, particularly for straightforward requests or security-related concerns.
Fees & Value for Money
3
Spot Trading Fees Table – Find all exact numbers regarding the platform’s fees here.
Customer Support Quality
Primarily Ticket-Based Support System
Bitrue relies on email and ticket submissions via its help center
No widely available real-time phone or live chat support for most users
This structure can lead to delays in communication, especially during high demand
Inconsistent Response Times
Some users report replies within 24 hours for basic issues
However, more complex cases (e.g., withdrawals, account freezes) often involve:
Long waiting periods
Multiple follow-ups
Limited clarity in responses
Generic and Repetitive Responses
Many users report receiving template-like or automated replies rather than detailed solutions
This can slow down resolution and reduce confidence in support quality
Poor Public Review Scores
Bitrue has very low ratings on major review platforms:
~1.4/5 on Trustpilot
~1.3/5 on Sitejabber
Common complaints include:
Unanswered tickets
Withdrawal issues
Lack of accountability
Reliability and Platform Stability
Stable for Routine Trading
Under normal conditions, Bitrue generally provides:
Functional trading execution
Accessible deposits and withdrawals
Most users can trade without issues in standard scenarios
Performance Issues During High Volatility
Reports of:
Delayed execution
Price discrepancies
Temporary trading interruptions
These issues can affect futures traders and high-frequency users more significantly
Inconsistent Handling of Edge Cases
Situations such as:
Account restrictions
Transaction disputes
Technical anomalies
may take extended time to resolve, with limited transparency
Operational Concerns
Withdrawal Delays and Restrictions
One of the most frequently reported issues involves:
Delayed withdrawals
Temporary suspension of transfers
Users often cite lack of clear communication during these events
Account Freezes and Compliance Checks
Accounts may be restricted due to internal risk controls
Resolution timelines can be unclear, adding uncertainty for users
Transparency Limitations
In some cases, users report:
Insufficient explanations for technical issues
Lack of detailed investigation results
This can reduce trust, particularly for advanced traders
Strengths
Responsive in Some Cases
Bitrue does respond to a portion of user complaints publicly and via tickets
Some issues (especially simpler ones) are eventually resolved
Functional Core Infrastructure
Day-to-day operations such as trading and asset management generally work as expected
Ongoing Improvements
The platform has made efforts to improve response rates and support coverage over time
Risk Perspective
Support Reliability is a Key Weakness
Delays and inconsistent responses can be problematic in time-sensitive financial situations
Higher Risk in Complex Scenarios
Users dealing with:
Large balances
Technical issues
Disputes
may face longer resolution times and uncertainty
Better for Routine Use Than Critical Cases
The platform is generally reliable for standard trading but less dependable when issues arise
The Block Note's Score
Aggregated Score
20
17
14
12
8
6
3
Total Score
Who is Bitrue Best for
1. XRP-Focused Traders and Ecosystem Participants
Bitrue is one of the leading exchanges for XRP trading, with high volume and many XRP-based pairs.
- Strong liquidity and market depth in XRP markets
- Wide range of XRP ecosystem tokens
- Popular within the XRP community
This makes it one of the best platforms for XRP-centric strategies.
2. Altcoin and Mid-Cap Traders
With 700+ cryptocurrencies and 1,500+ trading pairs, Bitrue is ideal for users exploring beyond major assets.
- Access to niche and emerging tokens
- Strong support for mid-cap altcoins
- Frequent listing of new projects
It’s particularly suited for traders looking for diversification and early-stage opportunities.
3. Yield Seekers and Passive Income Users
Bitrue stands out for its Power Piggy and Earn ecosystem, offering:
- Daily interest payouts
- Flexible and fixed staking
- Lending and yield products
These features allow users to earn passive income easily on idle assets, making it attractive for long-term holders.
4. Intermediate Traders Seeking a Balanced Platform
Bitrue provides:
- Spot and futures trading
- Copy trading and basic automation
- A relatively simple interface compared to more complex exchanges
It is well-suited for users who want more functionality than beginner platforms, but without the overwhelming complexity of top-tier derivatives exchanges.
5. Global Users Wanting Broad Access and Features
Bitrue operates in 180+ countries with millions of users, offering:
- Spot, margin, and futures trading
- Earn products and loans
- Mobile and desktop access
It works well for users who want a full crypto ecosystem without strict regional limitations.
Final Verdict
Bitrue
80
Bitrue is a global crypto exchange offering spot trading, staking, and lending services, with a focus on user rewards and support for a wide range of digital assets.
Type
Spot + Perps
Trading Pairs
200+
Leverage
Up to 50x
Signup Offer
Up to 2,018 USDT
Pros and Cons
Very Large Asset Selection
Competitive Trading Fees
Strong Earn Ecosystem (Power Piggy & Staking)
Wide Range of Features
Cons
Weak Regulatory Oversight
Not Available in Key Regions (e.g., U.S.)
Past Security Concerns
Mixed User Feedback & Support Limitations
Bitrue Team
Curis Wang
Co-Founder and COO of Legend Trading
Read MoreFrequently Asked Questions
What is a centralized crypto exchange (CEX)?
A CEX is a platform that facilitates buying, selling, and trading cryptocurrencies through a company that holds custody of your funds.
How do I create an account on a centralized exchange?
Most exchanges require email verification, identity checks (KYC), and sometimes phone verification. Once verified, you can deposit funds and start trading.
What happens if the exchange gets hacked?
Your funds could be at risk, though some platforms offer insurance or compensation. Always follow best practices and avoid leaving large balances on a CEX.
Can I trade on mobile?
Most exchanges offer mobile apps with full functionality for trading, portfolio tracking, and security management.
How is security measured for these exchanges?
Security includes platform safeguards, regulatory compliance, insurance coverage, and past incidents. Exchanges with strong security practices and transparency score higher.
Why aren’t fees the main scoring factor?
Fees are important, but we weigh them alongside usability, liquidity, support, and asset variety. A low-fee platform with poor security or unreliable support will score lower.
Can an exchange’s score change over time?
Yes. Scores are updated based on security updates, liquidity changes, new features, or regulatory developments.
Do you receive compensation for higher scores?
No. Scores are independent of partnerships or affiliate relationships.
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